Question:
What are hygiene factors according to Herzberg's two factor theory?
What are hygiene factors according to Herzberg's two factor theory?
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Remember: Hygiene factors don't make you "super happy" when they are there, but they make you "very angry" when they are gone (like basic salary and clean restrooms).
Updated On: Jun 25, 2026
- Factors that motivate employees intrinsically.
- Basic factors whose absence causes dissatisfaction.
- Opportunities for growth and advancement.
- Rewards for high achievement.
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The Correct Option is B
Solution and Explanation
Step 1: Concept
Frederick Herzberg’s Two-Factor Theory divides workplace elements into "Motivators" (which cause job satisfaction) and "Hygiene factors" (which cause job dissatisfaction if missing).
Step 2: Meaning
Hygiene factors (or maintenance factors) do not drive employees to work harder, but their presence is required to prevent employees from becoming unhappy and dissatisfied.
Step 3: Analysis
• Factors that motivate employees intrinsically are defined as Motivators (e.g., the work itself, recognition).
• Opportunities for growth and advancement fall squarely into the Motivator category.
• Rewards for high achievement (like status and recognition) are also Motivators.
• Basic factors whose absence causes dissatisfaction (such as adequate salary, safe working conditions, company policies, and job security) align perfectly with Herzberg's definition of Hygiene factors.
Step 4: Conclusion
Therefore, hygiene factors serve primarily to maintain a baseline level of neutrality, preventing active dissatisfaction.
Final Answer: (B)
Frederick Herzberg’s Two-Factor Theory divides workplace elements into "Motivators" (which cause job satisfaction) and "Hygiene factors" (which cause job dissatisfaction if missing).
Step 2: Meaning
Hygiene factors (or maintenance factors) do not drive employees to work harder, but their presence is required to prevent employees from becoming unhappy and dissatisfied.
Step 3: Analysis
• Factors that motivate employees intrinsically are defined as Motivators (e.g., the work itself, recognition).
• Opportunities for growth and advancement fall squarely into the Motivator category.
• Rewards for high achievement (like status and recognition) are also Motivators.
• Basic factors whose absence causes dissatisfaction (such as adequate salary, safe working conditions, company policies, and job security) align perfectly with Herzberg's definition of Hygiene factors.
Step 4: Conclusion
Therefore, hygiene factors serve primarily to maintain a baseline level of neutrality, preventing active dissatisfaction.
Final Answer: (B)
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