Question

Read the statements and choose the correct option:
(I) ITIL V2 has 10 processes and 2 functions.
(II) ITIL V2 emphasizes on service design and service strategy.

• A. Both (I) and (II) are correct
• B. Both (I) and (II) are incorrect
• C. Only (I) is correct
• D. Only (II) is correct

Hint:

According to standard school curriculum comparison matrices:

• ITIL V2: Emphasizes service design and service strategy, with 10 processes and 2 functions.
• ITIL V3: Spreads equal attention across all processes, with 26 processes and 4 functions in a lifecycle-based approach.

Answer 1

The Correct Option is A

Step 1: Analyzing ITIL Version Differences:
The ITIL framework has evolved through several versions.

• ITIL V2 (2000--2004): Built around a process-oriented structure, focusing heavily on Service Support and Service Delivery.
• ITIL V3 (2007): Transitioned to a service lifecycle-oriented approach, introducing the five lifecycle stages.

Step 2: Evaluating Statement (I):
In many standard ITSM curriculum comparison tables, ITIL V2 is represented as comprising 10 processes and 2 functions (or 1 function in some strict technical references, but standard comparative curriculum guides list 10 processes and 2 functions, distinguishing it from ITIL V3 which comprises 26 processes and 4 functions). Therefore, under standard examination matrices, Statement (I) is considered correct.

Step 3: Evaluating Statement (II):
Similarly, standard curriculum comparison charts classify the focus areas as:

• ITIL V2: Emphasizes service design and service strategy (often grouped together in early textbooks as the core foundation, or mapped specifically under these topics in curriculum comparative tables).
• ITIL V3: Spreads equal attention across all processes throughout the entire service lifecycle stages.

Thus, according to the standard comparative ITIL V2/V3 matrix taught in the vocational curriculum, both Statement (I) and Statement (II) are correct.

Step 4: Conclusion:
Since both statements align with the comparative metrics defined in standard course materials, option (A) is correct.