List of top Front Office Operations Questions

Under which type of reservation does the guest pay in advance for room booking?
Which department is considered a revenue earning department in a hotel?
“A guest complains about the air-conditioners not working.” Identify the type of complaint.
Which department is responsible for receiving and helping guests upon arrival?
Which of the following is not a quality of Front Office personnel?
Who should be informed first when the death of an in-house guest is reported?
The Oberoi Group of Hotels was founded in the year _____.
Which of the following is a key role of Reservation section?
Which section of the Front Office department handles guest room bookings?
Which is the correct statement related to keeping a caller on hold?
Which key helps to open all guest room doors?
Which of the following guidelines do green hotels generally adhere to?
Who is the founder of the Ramada Group of Hotels?
Which function is performed by the bell desk?
Which of the following is an example of Global Distribution System (GDS)?
What is the main focus of Ecotourism?
What leads to the transformation from simple inns to luxury resorts?
Which section provides room keys to the guest on his arrival?
Which statement is not a part of hotel etiquette and mannerism?
A practice in hotels to take more bookings than the total available rooms is called:
In 1903, Jamshedji Tata's idea resulted in the construction of this famous hotel.
Professionals should greet guests _____ and maintain _____ positive body language.
Who oversees green activities in any organisation?
Who is responsible for establishing plans related to fire safety systems?
_____ department is accountable for the cleanliness standards of the hotel.