Question

Which of the following is a key role of Reservation section?

• A. Coordination with Housekeeping department
• B. Newspaper delivery
• C. Credit control
• D. Booking guest rooms
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Hint:

The Reservation section works closely with Revenue Management to dynamically adjust room rates based on occupancy and demand.

Answer 1

The Correct Option is D

Step 1: Defining the Primary Objectives of the Reservations Section:
The Reservations section acts as the critical link between potential guests and the hotel's room inventory.

Step 2: Assessing Section Activities:

• Coordination with Housekeeping (Option A) is handled by the Front Desk/Reception to update room status (clean/dirty).
• Newspaper delivery (Option B) is performed by the Bell Desk.
• Credit control (Option C) is managed by the Finance/Accounts department or Front Office cashier.
• Booking guest rooms (Option D) is the primary function of the Reservations department, involving receiving inquiries, checking room availability, quoting rates, and processing deposits.