Question

Who should be informed first when the death of an in-house guest is reported?

• A. Police authorities
• B. Hotel Doctor
• C. Front Office Manager
• D. Relatives of the guest
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Hint:

In the event of a guest's death, hotel staff must never discuss the event with other guests or the media, maintaining complete confidentiality and respect.

Answer 1

The Correct Option is C

Step 1: Understanding Emergency Protocols for Guest Deaths:
The death of an in-house guest is a highly sensitive crisis that requires immediate, structured action according to strict hotel standard operating procedures (SOPs).

Step 2: Chain of Incident Reporting:
When a staff member discovers or receives a report of a guest's death, they must follow a strict internal chain of communication before contacting external entities.
•

Step 1: Internal Reporting. The employee must immediately notify the Front Office Manager (FOM) or the General Manager (GM) Security Chief.
•

Step 2: Medical Verification. The FOM or GM will immediately call the Hotel Doctor (Option B) to officially examine the guest and declare death.
•

Step 3: Legal and External Notification. Once confirmed, the management contacts the Police Authorities (Option A) and subsequently coordinates with the Relatives of the guest (Option D).

Step 3: Finding the First Point of Contact:
Therefore, the first internal supervisor to be notified is the Front Office Manager (Option C) to initiate the emergency protocol.