List of top Front Office Operations Questions asked in CBSE CLASS XII

Until what time must a guest room be held under a non-guaranteed reservation?
Which of the following process takes place at check-out?
Which of the following is not a quality of Front Office personnel?
“A guest complains about the air-conditioners not working.” Identify the type of complaint.
Who should be informed first when the death of an in-house guest is reported?
Which department is responsible for receiving and helping guests upon arrival?
The Oberoi Group of Hotels was founded in the year _____.
Which of the following guidelines do green hotels generally adhere to?
Which section of the Front Office department handles guest room bookings?
Who is the founder of the Ramada Group of Hotels?
Which is the correct statement related to keeping a caller on hold?
Which of the following is a key role of Reservation section?
Which key helps to open all guest room doors?
Which of the following is an example of Global Distribution System (GDS)?
Which function is performed by the bell desk?
Which section provides room keys to the guest on his arrival?
What is the main focus of Ecotourism?
What leads to the transformation from simple inns to luxury resorts?
Which statement is not a part of hotel etiquette and mannerism?
A practice in hotels to take more bookings than the total available rooms is called:
Which of the following is a verbal mode of reservation?
Professionals should greet guests _____ and maintain _____ positive body language.
Who is responsible for establishing plans related to fire safety systems?
_____ department is accountable for the cleanliness standards of the hotel.
Who oversees green activities in any organisation?