Question:
Until what time must a guest room be held under a non-guaranteed reservation?
Until what time must a guest room be held under a non-guaranteed reservation?
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If a guest realizes they will arrive after 6:00 p.m., they must contact the hotel to convert their booking into a guaranteed reservation by providing a credit card number or advance deposit.
Updated On: Jun 22, 2026
- 9:00 a.m.
- Midnight
- 12:00 noon
- 6:00 p.m.
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The Correct Option is D
Solution and Explanation
Step 1: Defining Non-Guaranteed Reservation Protocols:
A non-guaranteed reservation is a basic room booking where the guest has not provided an advance payment or credit card guarantee.
Step 2: The “6 PM Release” Policy:
To protect the hotel from losing revenue due to no-shows, hotels apply the standard 6:00 p.m. release rule.
• If a guest with a non-guaranteed booking does not check in by 6:00 p.m. on their scheduled arrival date, the hotel is legally and operationally permitted to cancel the reservation and release the room to walk-in or waitlisted guests.
Step 3: Comparing Options:
Options (A), (B), and (C) are incorrect as they do not align with standard international hospitality practices for releasing un-guaranteed rooms.
A non-guaranteed reservation is a basic room booking where the guest has not provided an advance payment or credit card guarantee.
Step 2: The “6 PM Release” Policy:
To protect the hotel from losing revenue due to no-shows, hotels apply the standard 6:00 p.m. release rule.
• If a guest with a non-guaranteed booking does not check in by 6:00 p.m. on their scheduled arrival date, the hotel is legally and operationally permitted to cancel the reservation and release the room to walk-in or waitlisted guests.
Step 3: Comparing Options:
Options (A), (B), and (C) are incorrect as they do not align with standard international hospitality practices for releasing un-guaranteed rooms.
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