List of top Questions asked in CBSE CLASS XII- 2026

What do you understand by “International Hotel Chains”?
Write names of any two operating and non-revenue producing departments of a hotel.
What is a 'Card Key'?
Why is attentive posture and smiling face important for Front Office personnel?
Define 'Green Hotels'.
List some ways by which we can reduce the amount of waste generated.
What do you understand by organisational skills? Which organisational skills help an entrepreneur to become successful?
List the importance of positive thinking in life.
Write one sentence of each type - Statement, Question, Exclamatory, Order.
Write the steps to protect a spreadsheet with a password.
The feeling of a safe and secure environment makes the guest feel:
Which of the following does not come under types of complainer?
Who is a complainant?
Accidents may occur in operations due to:
Under which type of reservation does the guest pay in advance for room booking?
Which department is considered a revenue earning department in a hotel?
Rai Bahadur Mohan Singh Oberoi was the Founder and Chairman of:
Which of the following process takes place at check-out?
Until what time must a guest room be held under a non-guaranteed reservation?
Which of the following is not a quality of Front Office personnel?
The Oberoi Group of Hotels was founded in the year _____.
Who should be informed first when the death of an in-house guest is reported?
“A guest complains about the air-conditioners not working.” Identify the type of complaint.
Which department is responsible for receiving and helping guests upon arrival?
Which section of the Front Office department handles guest room bookings?