Question

State any four responsibilities of a consumer under the Consumer Protection Act, 2019.

Hint:

Write any four: be aware, buy standardised goods, read labels, ask for a cash memo, assert, file a complaint.

Answer 1

Step 1: Why consumers have responsibilities:
Consumers have rights, but they also have duties. Fulfilling them helps a consumer make a wise choice and get a fair deal.
Four responsibilities under the Consumer Protection Act, 2019 follow.

Step 2: Responsibility 1: Be aware of goods and services:
A consumer should know about the various goods and services in the market, so that an intelligent and wise choice can be made.

Step 3: Responsibility 2: Buy standardised goods:
A consumer should buy only standardised goods, as they give quality assurance.
For this, look for the ISI mark on electrical goods, the FPO mark on food products and the hallmark on jewellery.

Step 4: Responsibility 3: Read labels carefully:
A consumer should read the labels to know the price, net weight, and manufacturing and expiry dates.

Step 5: Responsibility 4: Ask for a cash memo:
A consumer should ask for a cash memo on purchase. It serves as proof of the purchase if a problem arises later.

Step 6: Other responsibilities:
A consumer should also assert for a fair deal, be honest in dealings, file a complaint when needed, learn about product risks, form consumer societies and respect the environment. Only any four are needed.

Final Answer:
Four responsibilities are: be aware of goods and services, buy standardised goods, read labels carefully, and ask for a cash memo.