Question

Ashish wanted to purchase one LCD TV for his home. He decided to go to various stores selling electronic items to check the available varieties of different brands. One of his friends took him to a manufacturer selling LCD TV at almost half the price. The manufacturer described its various features and insisted that Ashish buys the LCD TV from him. Seeing the features, Ashish decided to buy the TV from him, even when the TV was not having any standardisation mark on it. When Ashish asked for the cash memo, the manufacturer discouraged him, saying that it will attract additional tax. He further told Ashish not to worry and promised that if there would be any problem with the TV, he would replace it immediately. The TV started malfunctioning within a month and Ashish asked for its replacement. The manufacturer refused to replace the LCD TV, telling him that the problem is due to mishandling of the TV. Ashish decided to file a complaint in the Consumer Court against the manufacturer.
(i) Identify and explain two consumer rights discussed in the above case.
(ii) State two consumer responsibilities that Ashish did not fulfil while buying the LCD TV.

Hint:

Consumers must stay alert: ask for a bill, look for ISI/Agmark, and know your rights to avoid exploitation.

Answer 1

The case highlights how consumer rights protect buyers and why responsibilities must be fulfilled. Ashish’s failure to check the product certification or take a receipt led to difficulty in getting justice. The Consumer Protection Act empowers buyers but requires them to act wisely.

Rights – Informed, Redressal; Responsibilities – Bill, Standardisation