Question

State any four remedies available to the consumer under the provisions of the Consumer Protection Act, 2019.

Hint:

List what a Consumer Commission can order under the 2019 Act: remove the defect, replace the goods, refund the price, pay compensation. Add one line of meaning for each.

Answer 1

Step 1: Understand the background:
The Consumer Protection Act, 2019 lets a consumer approach a Consumer Commission when goods are defective or a service is deficient.
If the complaint is proved, the Commission can give the consumer one or more of the reliefs listed in the Act.

Step 2: Remedy 1: Removal of defect:
The seller or manufacturer can be told to remove the defect in the goods, or the fault in the service, at no cost to the consumer.

Step 3: Remedy 2: Replacement of goods:
If the defect cannot be fixed, the Commission can order that the defective goods be replaced with new goods of the same kind that are free from any defect.

Step 4: Remedy 3: Refund of price:
The consumer can get back the full price paid, or the charges paid for the service.

Step 5: Remedy 4: Compensation:
The seller can be ordered to pay compensation for any loss or injury suffered because of its negligence.
Other reliefs include stopping an unfair trade practice, withdrawing hazardous goods, paying the cost of the case and issuing a corrective advertisement.

Final Answer:
Four remedies are removal of defect, replacement of goods, refund of price, and compensation for loss or injury.