Read the following text carefully and answer the questions given below :
“It is an arrangement in which a firm hires some specialized firm(s) to carry out some of its activities (which were earlier being performed by itself). These service hirings could be from local / international markets.”
Explain examples of services that have expanded due to advancements in information technology.
Read the following text carefully and answer the questions given below :
“It is an arrangement in which a firm hires some specialized firm(s) to carry out some of its activities (which were earlier being performed by itself). These service hirings could be from local / international markets.”
Explain examples of services that have expanded due to advancements in information technology.
Show Hint
Solution and Explanation
The text describes a firm that hires another specialised firm to do some of its work. The firm earlier did this work by itself. The hired firm can be in India or abroad. This arrangement is called outsourcing.
The question asks for examples of services that have grown because of advances in information technology (IT).
This is an explain question for 3 marks, so each example needs a short description.
Step 2: Why IT made outsourcing grow:
Fast and cheap communication links, such as the internet and telephone lines, let work move across cities and countries in seconds.
India also has skilled and English speaking manpower at low cost. So many firms in India and abroad hand over service work to Indian firms.
This way a firm saves cost and spends its time on its main business.
Step 3: Explain the examples of expanded services:
1. Voice-based business processes: Call centres answer customer calls and give support to buyers of firms in other countries. IT links make this work possible from India.
2. Data and record management: Firms hand over storage, entry and upkeep of their records to specialised units.
3. Accounting: Bookkeeping, payroll and tax filing are done by outside accountants through online systems.
4. Banking services: Banks outsource back office work and customer service to other firms.
5. Film editing and book transcription: Raw films and recorded books are sent online and returned edited or typed.
6. Clinical consultation and online teaching: Doctors and teachers give advice and lessons to people in other places through the internet.
Step 4: Link the examples to the marking idea:
All these services grew because IT removed the distance between the firm that needs the work and the firm that does it.
The answer is marked as a whole, and any other valid example is also accepted.
Final Answer:
Services that expanded due to IT include voice-based business processes (call centres), data and record management, accounting, banking services, film editing, book transcription, clinical consultation and online teaching.
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