Question

Read the following statements – Assertion (A) and Reason (R) :

Assertion (A) : Many enlightened business firms have set up their own consumer service and grievance cells.

Reason (R) : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.

Choose the correct alternative from the alternatives given below :

• A. Both Assertion (A) and Reason (R) are false.
• B. Assertion (A) is false and Reason (R) is true.
• C. Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).
• D. Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).

Hint:

Both statements are true. The right to be heard is why firms set up grievance cells, so R explains A.

Answer 1

The Correct Option is D

Step 1: Read both statements:
Assertion (A) says many enlightened firms have set up their own consumer service and grievance cells.
Reason (R) says a consumer has the right to file a complaint and be heard if not satisfied with a good or service.

Step 2: Check Assertion (A):
Many aware business firms run their own consumer service and grievance cells to deal with customer complaints. So (A) is TRUE.

Step 3: Check Reason (R):
The right to be heard gives the consumer a right to file a complaint and be heard if unhappy. So (R) is TRUE.

Step 4: Does R explain A:
Because consumers have a right to be heard, firms set up grievance cells where their complaints can be heard and settled.
So R is the correct explanation of A.

Step 5: Match with the options:
(A) Both false: wrong, both are true.
(B) A false, R true: wrong, A is true.
(C) Both true but R does not explain A: wrong, R does explain A.
(D) Both true and R explains A: this is correct.

Final Answer:
Option (D) is correct. Both statements are true and the right to be heard explains why firms set up grievance cells.