Question

Neha works in an electric scooter assembling company. She purchased an electric scooter from the company at a discounted price. Neha is an ________ customer.

• A. External
• B. Internal
• C. Active
• D. Extrinsic

Hint:

An Internal Customer is anyone who is a member of your own organization (like employees, coworkers, or other departments), while an External Customer is a client who has no direct relationship with the company except as a consumer.

Answer 1

The Correct Option is B

Step 1: Defining Customer Classifications in Business:
In business management and quality systems, customers are categorized based on their relationship to the producing organization.

Step 2: Analyzing Customer Categories:

• External Customers: Clients, consumers, or partners who are completely outside the company structure. They have no employment or ownership ties with the business and buy products or services in open commercial markets.
• Internal Customers: Individuals, teams, or departments who operate inside the organization. In a general workflow context, an internal customer is an employee or department that consumes resources, components, or services provided by another part of the same company (e.g., the sales team is an internal customer of the marketing team).
• Employee-Consumer Case: When an employee (Neha) purchases products directly from their own company, she is acting within the internal sphere of the organization. Because she is an employee inside the organizational boundary, she is classified as an Internal customer.

Step 3: Conclusion:
Since Neha is an employee purchasing goods from her own company, she is classified as an Internal customer, matching option (B).