Question:
Meera purchased a mixer-grinder of a reputed brand from a well-known electronic store for ` 5,000. Within ten days, the mixer-grinder stopped working. Meera visited the shop for repair or replacement showing the cash memo and the warranty card, but the shopkeeper refused to help her. Though the product cost only ` 5,000, she filed a complaint at the District Consumer Disputes Redressal Forum. The Forum ordered the store to replace the product within 30 days. They also awarded ` 1,000 as compensation for mental harassment and ` 800 towards legal costs. State two responsibilities fulfilled by Meera and two reliefs which Meera got through the Consumer Redressal Forum.
Meera purchased a mixer-grinder of a reputed brand from a well-known electronic store for ` 5,000. Within ten days, the mixer-grinder stopped working. Meera visited the shop for repair or replacement showing the cash memo and the warranty card, but the shopkeeper refused to help her. Though the product cost only ` 5,000, she filed a complaint at the District Consumer Disputes Redressal Forum. The Forum ordered the store to replace the product within 30 days. They also awarded ` 1,000 as compensation for mental harassment and ` 800 towards legal costs. State two responsibilities fulfilled by Meera and two reliefs which Meera got through the Consumer Redressal Forum.
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Updated On: Jun 25, 2026
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Correct Answer: 4
Solution and Explanation
Step 1: Concept
Consumer Responsibilities and Reliefs.
Step 2: Meaning
Consumers have specific obligations when purchasing goods, and consumer forums are empowered to grant specific remedies when consumer rights are violated.
Step 3: Analysis
• Two responsibilities fulfilled by Meera:
• She asked for a cash memo and warranty card on the purchase of the goods.
• She asserted her rights and proactively filed a complaint in an appropriate consumer redressal forum when the shopkeeper refused assistance.
• Two reliefs granted to Meera:
• Replacement of the defective product with a new, defect-free mixer-grinder.
• Payment of adequate costs to the aggrieved party (₹1,000 for mental harassment and ₹800 for legal costs).
Step 4: Conclusion
By acting as a responsible consumer, Meera successfully utilized the legal framework to obtain fair compensation and product replacement.
Consumer Responsibilities and Reliefs.
Step 2: Meaning
Consumers have specific obligations when purchasing goods, and consumer forums are empowered to grant specific remedies when consumer rights are violated.
Step 3: Analysis
• Two responsibilities fulfilled by Meera:
• She asked for a cash memo and warranty card on the purchase of the goods.
• She asserted her rights and proactively filed a complaint in an appropriate consumer redressal forum when the shopkeeper refused assistance.
• Two reliefs granted to Meera:
• Replacement of the defective product with a new, defect-free mixer-grinder.
• Payment of adequate costs to the aggrieved party (₹1,000 for mental harassment and ₹800 for legal costs).
Step 4: Conclusion
By acting as a responsible consumer, Meera successfully utilized the legal framework to obtain fair compensation and product replacement.
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