Question:
Aditi purchased a high speed blender from an online retailer for ₹ 2,000. When she used it to prepare soup, it made a loud noise. It also failed to blend properly and emitted an unusual smell.
She first contacted the online retailer through their toll-free helpline. They told her that they were responsible only for selling the blender and were not responsible for defects. Aditi then collected all relevant proofs such as the invoice and records of her communication etc. Then she contacted the customer service team of the manufacturer. The technical team inspected the blender and confirmed that the motor was defective. Despite this, the manufacturer neither replaced the blender, nor refunded her money. They stopped responding to Aditi’s calls. Aditi was frustrated and filed a complaint against the manufacturer in the appropriate consumer court.
State any three reliefs available to Aditi if the consumer court is satisfied about the defect in the high speed blender.
Aditi purchased a high speed blender from an online retailer for ₹ 2,000. When she used it to prepare soup, it made a loud noise. It also failed to blend properly and emitted an unusual smell.
She first contacted the online retailer through their toll-free helpline. They told her that they were responsible only for selling the blender and were not responsible for defects. Aditi then collected all relevant proofs such as the invoice and records of her communication etc. Then she contacted the customer service team of the manufacturer. The technical team inspected the blender and confirmed that the motor was defective. Despite this, the manufacturer neither replaced the blender, nor refunded her money. They stopped responding to Aditi’s calls. Aditi was frustrated and filed a complaint against the manufacturer in the appropriate consumer court.
State any three reliefs available to Aditi if the consumer court is satisfied about the defect in the high speed blender.
Show Hint
A consumer court can order repair, replacement, refund or compensation. Write any three of these.
Updated On: Oct 26, 2026
Show Solution
Verified By Collegedunia
Solution and Explanation
Step 1: Understand the situation:
Aditi bought a blender that made a loud noise, failed to blend and gave an unusual smell. The manufacturer confirmed the motor was defective but did not replace it or refund her.
She filed a complaint in the consumer court. If the court accepts the defect, it can give the following reliefs.
Step 2: Relief 1: Remove the defect:
The court can order the manufacturer to repair the blender and remove the defect in the goods, at no cost to Aditi.
Step 3: Relief 2: Replace the product:
The court can order the manufacturer to give a new blender that is free from any defect.
Step 4: Relief 3: Refund the price:
The court can order the manufacturer to return the price of Rs. 2,000 that Aditi paid.
Step 5: More reliefs that could be written:
The court may also order a reasonable compensation for loss or injury caused by negligence, and punitive damages in suitable cases.
It may order the firm to stop the unfair trade practice, to pay adequate costs, and to pay a sum of not less than 5 percent of the value of the goods to the Consumer Welfare Fund. Only any three reliefs are needed.
Final Answer:
Three reliefs are: remove the defect, replace the blender with a defect-free one, and refund the price of Rs. 2,000.
Aditi bought a blender that made a loud noise, failed to blend and gave an unusual smell. The manufacturer confirmed the motor was defective but did not replace it or refund her.
She filed a complaint in the consumer court. If the court accepts the defect, it can give the following reliefs.
Step 2: Relief 1: Remove the defect:
The court can order the manufacturer to repair the blender and remove the defect in the goods, at no cost to Aditi.
Step 3: Relief 2: Replace the product:
The court can order the manufacturer to give a new blender that is free from any defect.
Step 4: Relief 3: Refund the price:
The court can order the manufacturer to return the price of Rs. 2,000 that Aditi paid.
Step 5: More reliefs that could be written:
The court may also order a reasonable compensation for loss or injury caused by negligence, and punitive damages in suitable cases.
It may order the firm to stop the unfair trade practice, to pay adequate costs, and to pay a sum of not less than 5 percent of the value of the goods to the Consumer Welfare Fund. Only any three reliefs are needed.
Final Answer:
Three reliefs are: remove the defect, replace the blender with a defect-free one, and refund the price of Rs. 2,000.
Was this answer helpful?
0
0
Top CBSE CLASS XII Business Studies Questions
What is the Planning Process?
- ................ is one of the most important attitudes of an entrepreneur, which is defined as the ability to continue to do something, even when it is difficult.
(A) Decisiveness
(B) Interpersonal skills
(C) Perseverance
(D) Taking initiative - Mention any four most common environmental barriers which an entrepreneur may face while running his/her venture.
- ____is the process of searching for prospective employees and stimulating them to apply for jobs in the organization.
‘Vishesh Constructions’, a construction company, decided to strictly implement ‘No Helmet, No Entry’ and put the following sign at their construction sites :
Identify the type of plan indicated by the above sign :
View More Questions
Top CBSE CLASS XII Consumer Protection Questions
- Ashish wanted to purchase one LCD TV for his home. He decided to go to various stores selling electronic items to check the available varieties of different brands. One of his friends took him to a manufacturer selling LCD TV at almost half the price. The manufacturer described its various features and insisted that Ashish buys the LCD TV from him. Seeing the features, Ashish decided to buy the TV from him, even when the TV was not having any standardisation mark on it. When Ashish asked for the cash memo, the manufacturer discouraged him, saying that it will attract additional tax. He further told Ashish not to worry and promised that if there would be any problem with the TV, he would replace it immediately. The TV started malfunctioning within a month and Ashish asked for its replacement. The manufacturer refused to replace the LCD TV, telling him that the problem is due to mishandling of the TV. Ashish decided to file a complaint in the Consumer Court against the manufacturer.
(i) Identify and explain two consumer rights discussed in the above case.
(ii) State two consumer responsibilities that Ashish did not fulfil while buying the LCD TV. - Niyati is working as a teacher in a school in Mansarovar Garden. She always tells the children at the school not to pollute the environment and not to throw wrappers of chips and chocolates here and there. She always carries a bag with her to collect the wrappers and put them in the dustbin. By doing this, which responsibility of a consumer is she discharging?
- The legal framework in India requires manufacturers to provide information about ingredients, date of manufacture, quantity, price, directions for use, etc., on the label of the product. From the following, identify the consumer right that is satisfied by the firm by fulfilling the requirement:
- Lyka Ltd. launched its new range of herbal shampoos at the beginning of the year. As per legal framework, Lyka Ltd. provided the name and address of the manufacturer, the weight, manufacturing date, expiry date, maximum retail price, etc., on the package and label of the herbal shampoo. The consumer right highlighted above is:
- Payal was working in a Multinational Company. Her father gifted her a smartphone worth 40,500 on her birthday. The mobile phone was purchased by her father from his friend’s shop. After a few months, the mobile phone started creating problems. Payal tried to contact the manufacturer many times, but he did not respond. Ultimately, Payal decided to file a complaint against the manufacturer. The appropriate grievance redressal machinery where Payal can file a complaint is:
View More Questions
Top CBSE CLASS XII Questions
- 2, b, c are in A.P. and the range of determinant $\begin{vmatrix}1&1&1\\ 2&b&c\\ 4&b^{2}&c^{2}\end{vmatrix}$ is [2, 16]. Then find range of c is
- A boy of mass 50 kg is standing at one end of a, boat of length 9 m and mass 400 kg. He runs to the other, end. The distance through which the centre of mass of the boat boy system moves is
- A capillary tube of radius r is dipped inside a large vessel of water. The mass of water raised above water level is M. If the radius of capillary is doubled, the mass of water inside capillary will be
- A circular disc is rotating about its own axis. An external opposing torque 0.02 Nm is applied on the disc by which it comes rest in 5 seconds. The initial angular momentum of disc is
- A circular disc is rotating about its own axis at uniform angular velocity \(\omega.\) The disc is subjected to uniform angular retardation by which its angular velocity is decreased to \(\frac {\omega}{2}\) during 120 rotations. The number of rotations further made by it before coming to rest is
View More Questions