Zenne Solutions, a project services company was growing rapidly, but was facing internal management problems from some time. The employees in the company were working on client projects and had to report to both the Project Manager and the Technical Head. The Project Manager asked them to finish the work within strict deadlines whereas, the Technical Head asked them to follow detailed work procedures and check everything carefully. As a result, the employees were confused about whose instructions to follow and their performance started declining. Also, the employees were frequently changed or removed from their job positions. They were not given sufficient time to show their results. This created insecurity among the employees. The quality of the work and the company’s image were being affected by this, leading to a loss of clients.
Identify and explain the two principles of management that Zenne Solutions have not followed in the above case.
Zenne Solutions, a project services company was growing rapidly, but was facing internal management problems from some time. The employees in the company were working on client projects and had to report to both the Project Manager and the Technical Head. The Project Manager asked them to finish the work within strict deadlines whereas, the Technical Head asked them to follow detailed work procedures and check everything carefully. As a result, the employees were confused about whose instructions to follow and their performance started declining. Also, the employees were frequently changed or removed from their job positions. They were not given sufficient time to show their results. This created insecurity among the employees. The quality of the work and the company’s image were being affected by this, leading to a loss of clients.
Identify and explain the two principles of management that Zenne Solutions have not followed in the above case.
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Solution and Explanation
Zenne Solutions has two problems. Employees have two bosses, and employees are changed or removed often.
These problems show a breach of Unity of Command and Stability of Personnel, which are two principles of Fayol.
Step 2: Principle 1: Unity of Command (not followed):
Meaning: an employee should get orders from only one superior and should report to him alone.
Case evidence: employees had to report to both the Project Manager and the Technical Head. The first asked for strict deadlines and the second asked for detailed procedures and careful checks.
Effect: they were confused about whose instructions to follow, and performance started declining. Dual command also creates conflict between the two bosses.
Step 3: Principle 2: Stability of Personnel (not followed):
Meaning: employees should not be removed or shifted from their positions again and again. They need a fair tenure to settle and show results.
Case evidence: employees were frequently changed or removed from their job positions and were not given enough time to show results.
Effect: it created insecurity among employees, the quality of work and the company image suffered, and clients were lost.
Final Answer:
Zenne Solutions did not follow (i) unity of command and (ii) stability of personnel.
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