The step of controlling process which reveals the deviation between actual performance and desired results is :
The step of controlling process which reveals the deviation between actual performance and desired results is :
Show Hint
- Setting performance standards
- Analysing deviations
- Taking corrective action
- Comparing actual performance with the standards
The Correct Option is D
Solution and Explanation
The controlling process has five steps: setting performance standards, measuring actual performance, comparing actual performance with standards, analysing deviations and taking corrective action.
The question asks which step shows the gap between what was done and what was planned.
Step 2: Find the step that shows the gap:
When actual results are placed side by side with the standards, any difference between the two becomes visible.
So option (D), comparing actual performance with the standards, is the step that reveals the deviation.
Step 3: Why the other options are wrong:
(A) Setting performance standards: this only fixes the targets. No actual result exists yet, so no deviation can show up.
(B) Analysing deviations: this comes after the gap is already seen. It studies the size and the causes of the gap.
(C) Taking corrective action: this is the last step. It fixes the problem after the deviation is known.
Final Answer:
The comparison step shows the deviation between actual results and standards. The correct option is (D).
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