Question:
Naman and Vineet were childhood friends and both were working in 'Sunshine Crockery.' Naman was working as the Chief Executive Officer while Vineet was the Production Manager. They would generally discuss company related issues over lunch-time or while travelling together. The company had recently received an order for supply of 5,000 dinner sets from Shaurya Hotel. It was an unexpected order and would increase the revenue of the company. This order was communicated by Naman to Vineet over intercom. Vineet executed the order within the given time period. For this, he was appreciated by Naman. The type of communication used by Naman to communicate the order to Vineet was:
Naman and Vineet were childhood friends and both were working in 'Sunshine Crockery.' Naman was working as the Chief Executive Officer while Vineet was the Production Manager. They would generally discuss company related issues over lunch-time or while travelling together. The company had recently received an order for supply of 5,000 dinner sets from Shaurya Hotel. It was an unexpected order and would increase the revenue of the company. This order was communicated by Naman to Vineet over intercom. Vineet executed the order within the given time period. For this, he was appreciated by Naman. The type of communication used by Naman to communicate the order to Vineet was:
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Formal communication is characterized by official channels and work-related content, regardless of personal relationships between communicators.
Updated On: Jan 13, 2026
- Formal Communication
- Informal Communication
- Online Communication
- Visual Communication
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The Correct Option is A
Solution and Explanation
The order communication was Formal because:
1. Channel Characteristics: - Intercom (official workplace system) - Followed organizational hierarchy (CEO→Manager)
2. Content Nature: - Business-critical information (large order) - Revenue-impacting instruction
3. Context Indicators: - Despite personal relationship, used official channel - Task execution required formal record
Clarifications: - (B) Informal: Would involve personal channels (texts, casual talk)
- (C) Online: Too broad (intercom isn't internet-based)
- (D) Visual: No diagrams/charts used
Final Answer: (A) Formal Communication
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