Question:
Hitesh started a garment manufacturing company recently. However, he
soon began facing several problems like targets not met, conflicts among
managers, high labour turnover, etc. He hired a management consultant
to
find out what was going wrong. The consultant conducted
investigations and gave the following observations :
In Production Department, workers were receiving instructions
from both, the Production Manager and the Marketing Manager.
As a result, there was a lot of confusion regarding tasks to be done.
Hitesh started a garment manufacturing company recently. However, he
soon began facing several problems like targets not met, conflicts among
managers, high labour turnover, etc. He hired a management consultant
to
find out what was going wrong. The consultant conducted
investigations and gave the following observations :
In Production Department, workers were receiving instructions from both, the Production Manager and the Marketing Manager. As a result, there was a lot of confusion regarding tasks to be done.
In Production Department, workers were receiving instructions from both, the Production Manager and the Marketing Manager. As a result, there was a lot of confusion regarding tasks to be done.
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Remember: One Boss per subordinate = Unity of Command. If an employee gets orders from two managers, this principle is violated.
Updated On: Jun 25, 2026
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Correct Answer: 4
Solution and Explanation
Step 1: Concept
Fayol's Principles of Management.
Step 2: Meaning
Henri Fayol developed 14 general principles of management to ensure the smooth, efficient, and structured functioning of an organization.
Step 3: Analysis
• The consultant observed that workers were receiving instructions from both the Production Manager and the Marketing Manager, causing severe confusion regarding the tasks to be done.
• This directly violates the principle of
Unity of Command.
• The principle of Unity of Command states that every subordinate should receive orders from and be accountable to only one superior at a time to prevent conflicting instructions, divided loyalty, and indiscipline.
Step 4: Conclusion
The company is suffering from confusion because it failed to follow a strict single-boss reporting structure.
Final Answer: Unity of Command.
Fayol's Principles of Management.
Step 2: Meaning
Henri Fayol developed 14 general principles of management to ensure the smooth, efficient, and structured functioning of an organization.
Step 3: Analysis
• The consultant observed that workers were receiving instructions from both the Production Manager and the Marketing Manager, causing severe confusion regarding the tasks to be done.
• This directly violates the principle of
Unity of Command.
• The principle of Unity of Command states that every subordinate should receive orders from and be accountable to only one superior at a time to prevent conflicting instructions, divided loyalty, and indiscipline.
Step 4: Conclusion
The company is suffering from confusion because it failed to follow a strict single-boss reporting structure.
Final Answer: Unity of Command.
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