Step 1: Concept
Psychological Barriers to Communication.
Step 2: Meaning
Psychological or emotional barriers refer to the state of mind of the sender and the receiver that hinders the effective exchange and understanding of information.
Step 3: Analysis
• Premature Evaluation: Sometimes people evaluate or judge the meaning of a message before the sender has even finished speaking. This preconceived notion stops them from listening to the complete message objectively.
• Lack of Attention: If the mind of the receiver is preoccupied or distracted by other thoughts, they fail to listen carefully to what is being communicated, leading to a breakdown in understanding.
• Loss by Transmission and Poor Retention: When communication passes through various levels in an organization (especially oral communication), some information gets lost or distorted. Also, people generally cannot retain all the information for a long time.
• Distrust: If the sender and the receiver do not trust each other, they will not understand each other's message in its original sense. The receiver might search for hidden, negative meanings in the message.
Step 4: Conclusion
Overcoming these mental blocks requires active listening, trust-building, and ensuring clarity when communicating.
Final Answer: 1. Premature evaluation, 2. Lack of attention, 3. Loss by transmission/poor retention, 4. Distrust.