Question:
Ajit planned to open a Coffee Café within a couple of months. After the plans were finalised, he divided the work to be done into manageable activities such as purchasing raw materials, food preparation, billing, customer service, cleaning, home delivery, etc. This was done to avoid duplication and to share the burden of work among the employees. The step of the organising process performed by Ajit is :
Ajit planned to open a Coffee Café within a couple of months. After the plans were finalised, he divided the work to be done into manageable activities such as purchasing raw materials, food preparation, billing, customer service, cleaning, home delivery, etc. This was done to avoid duplication and to share the burden of work among the employees. The step of the organising process performed by Ajit is :
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Ajit breaks the total work into small activities such as purchasing, cooking and billing. This is the first step of organising, identification and division of work.
Updated On: Oct 26, 2026
- Departmentalisation
- Assignment of duties
- Identification and division of work
- Establishing authority and reporting relationships
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The Correct Option is C
Solution and Explanation
Step 1: Read the case:
Ajit has finalised his plans for the Coffee Cafe. He then divides the whole work into manageable activities: purchasing raw materials, food preparation, billing, customer service, cleaning and home delivery.
He does this to avoid duplication and to share the burden among employees.
Step 2: Link with the organising process:
The first step of organising is to identify the total work and break it into small, manageable activities. Only after this can the activities be grouped or given out.
Ajit is breaking the total work into separate activities. So he performs identification and division of work.
Step 3: Why option (3) is right:
The words divided the work to be done into manageable activities match the meaning of identification and division of work. The aim of avoiding duplication and sharing the load fits the same step.
Step 4: Why the other options are wrong:
Option (1) Departmentalisation: this is the next step, in which similar activities are grouped into departments. Ajit has not grouped them yet.
Option (2) Assignment of duties: here jobs are given to specific persons according to skill. The case does not say who gets which job.
Option (4) Establishing authority and reporting relationships: this fixes who gives orders and who reports. The case says nothing about it.
Final Answer:
Ajit performed identification and division of work, option (3).
Ajit has finalised his plans for the Coffee Cafe. He then divides the whole work into manageable activities: purchasing raw materials, food preparation, billing, customer service, cleaning and home delivery.
He does this to avoid duplication and to share the burden among employees.
Step 2: Link with the organising process:
The first step of organising is to identify the total work and break it into small, manageable activities. Only after this can the activities be grouped or given out.
Ajit is breaking the total work into separate activities. So he performs identification and division of work.
Step 3: Why option (3) is right:
The words divided the work to be done into manageable activities match the meaning of identification and division of work. The aim of avoiding duplication and sharing the load fits the same step.
Step 4: Why the other options are wrong:
Option (1) Departmentalisation: this is the next step, in which similar activities are grouped into departments. Ajit has not grouped them yet.
Option (2) Assignment of duties: here jobs are given to specific persons according to skill. The case does not say who gets which job.
Option (4) Establishing authority and reporting relationships: this fixes who gives orders and who reports. The case says nothing about it.
Final Answer:
Ajit performed identification and division of work, option (3).
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