Question

Consumer Protection Act 2019 extends the following benefits to the consumer:
A. Defect in a good or deficiency in service
B. Product liability claim
C. Deficiency in Marketing
D. Consumer dispute redressal commission operates at district/state/national/supreme court level
E. Consumer dispute redressal commission operates at district/state/national level
Choose the correct answer from the options given below:

• A. A, B and C only
• B. A, B and D only
• C. C, D and E only
• D. A, B and E only

Hint:

CPA 2019 Hierarchy:
1. District Commission (up to 1 Crore).
2. State Commission (1 Crore to 10 Crore).
3. National Commission (above 10 Crore).

Answer 1

The Correct Option is D

Step 1: Understanding the Question:
The Consumer Protection Act (CPA) 2019 replaced the old 1986 Act to modernize consumer rights, especially for the e-commerce era.

Step 2: Detailed Explanation:

• A. Scope: The act covers \enquote{Defects} (physical flaws) and \enquote{Deficiencies} (faulty service).

• B. Product Liability: A new feature of the 2019 Act. It allows consumers to seek compensation from a manufacturer or seller for any harm caused by a defective product.

• E. Redressal Tiers: The Act provides a 3-tier quasi-judicial machinery: District, State, and National commissions.

• Exclusion: Statement D is incorrect because \enquote{Supreme Court} is not a commission tier; it is the final appellate body after the National Commission. Statement C (\enquote{Deficiency in marketing}) is not a standard legal term used in the Act; the focus is on \enquote{Unfair Trade Practices}.

Step 3: Final Answer:
The benefits are A, B, and E.
Thus, the correct answer is D.