Question

Seema purchased an electric iron last month, which has now become faulty. Write any two of her consumer rights and two responsibilities in this context.

Hint:

Consumers have the right to demand quality, but they also have responsibilities, such as using products correctly and seeking resolution in case of issues.

Answer 1

Step 1: Define consumer rights.
Consumer rights refer to the protection of consumers’ interests, ensuring that they are treated fairly and are provided with quality products and services.

Step 2: List consumer rights.
Two of Seema’s consumer rights are: 1. Right to be Heard: Seema has the right to complain about the faulty product and seek a resolution.
2. Right to Redress: Seema has the right to seek a remedy, such as a refund or replacement, if the product is defective.

Step 3: Define consumer responsibilities.
Consumer responsibilities refer to the duties of consumers to make informed decisions, use products properly, and follow laws to avoid misuse or harm.

Step 4: List consumer responsibilities.
Two of Seema’s responsibilities are: 1. Responsibility to Read Labels: Seema should have checked the product for instructions and warnings before purchasing it.
2. Responsibility to Act in Good Faith: Seema should approach the seller or manufacturer with clear and honest communication about the issue.