Question

Mrs. Mathur sent her servant to the Chemist for purchasing medicine which she found was expired. On approaching the chemist, he accepted that medicine has expired.
Which right has been exercised by Mrs. Mathur?

• A. Right to be Heard
• B. Right to Seek Redressal
• C. Right to be Informed
• D. Right to Consumer Education

Hint:

$\bullet$ Voicing a grievance having a complaint heard $\rightarrow$ Right to be Heard.
$\bullet$ Receiving a refund, replacement, or compensation $\rightarrow$ Right to Seek Redressal.

Answer 1

The Correct Option is A

Concept:
The Consumer Protection Act establishes six fundamental consumer rights: Right to Safety, Right to be Informed, Right to Choose, Right to be Heard, Right to Seek Redressal, and Right to Consumer Education.
These rights protect consumers from unfair commercial practices and provide mechanisms to register grievances.

Step 1: Understanding the Scope of the Rights Involved:
$\bullet$ Right to be Heard: Entitles consumers to file complaints, voice dissatisfaction, and receive due consideration at appropriate forums or directly from the seller's grievance redressal desk.
$\bullet$ Right to Seek Redressal: Entitles consumers to receive remedies, such as product replacement, removal of defects, price refunds, or compensation for damages.

Step 2: Evaluating Mrs. Mathur's Actions:
Mrs. Mathur discovered the medicine was expired and approached the chemist to report the issue.
The chemist listened to her complaint and acknowledged that the product had expired.
The narrative describes her lodging the complaint and receiving an audience from the seller, which represents the exercise of the Right to be Heard.
Because the text does not mention receiving a refund or replacement, the Right to Seek Redressal stage was not reached.

Step 3: Verification of Options:
The act of presenting a grievance and having it acknowledged by the seller aligns with the Right to be Heard.

Step 4: Final Answer:
Thus, the correct answer is option (A).