Question

THUNA is the citizen service portal of

• A. Forest Department, Government of Kerala
• B. Kerala Police, simplifies public access to police services
• C. Revenue Department, Government of Kerala
• D. Transport Department, Government of Kerala

Hint:

Translate the Malayalam word ``Thuna'' (Help/Support).
A portal named ``Help/Support'' aligns with the primary motto of the police force, which is to help and protect the public.

Answer 1

The Correct Option is B

Step 1: Understanding the Question:
This question asks us to identify which government department in Kerala developed the ``THUNA'' citizen service portal.

Step 2: Key Concepts and E-Governance Initiatives:
State governments launch dedicated web portals to make administrative services transparent, accessible, and user-friendly for citizens.
The word ``Thuna'' in Malayalam translates to ``support'' or ``help'', signifying a support system for the public.

Step 3: Detailed Explanation:

• THUNA Portal: Developed by the Kerala Police, the THUNA portal is a single-window web platform aimed at simplifying public access to various police services.
- Citizens can file online complaints, check FIR status, apply for police clearance certificates, request event permissions, and report lost documents through this portal.
- It minimizes the necessity of visiting local police stations physically, enhancing transparency.

• Other options: The Forest, Revenue, and Transport departments of Kerala use different web applications (such as Akshaya or specific departmental sites) for their respective online public utilities.


Step 4: Final Answer:
Therefore, the correct description of THUNA is that it belongs to the Kerala Police to simplify public access to police services, matching Option (B).