Concept:
Soft gelatin capsules contain gelatin, water, and plasticizers such as glycerin or sorbitol.
Step 1: Function of plasticizers.
Plasticizers make the gelatin shell soft, flexible, and elastic.
Step 2: Need in soft gelatin capsules.
Soft gelatin capsules have a flexible shell. Without enough plasticizer, the shell may become hard, brittle, or cracked.
Step 3: Moisture equilibrium.
At low moisture levels, gelatin can lose flexibility. Plasticizers help maintain flexibility even when moisture content is low.
Step 4: Final answer.
Thus, plasticizers are used to maintain shell flexibility at low moisture equilibrium.
\[
\boxed{\text{Maintaining shell flexibility at low moisture equilibrium}}
\]