Question

Ms. Y purchased a geyser, which burst when she switched it on. Which consumer right of hers is violated in this case?

• A. Right to be informed
• B. Right to choose
• C. Right to safety
• D. Right to be heard

Answer 1

The Correct Option is C

Ms. Y purchased a geyser that burst when she switched it on. This situation directly relates to consumer rights, a crucial aspect of Home Science that deals with consumer protection and safety. Among the given options:

• Right to be informed: Focuses on receiving accurate information about the product, which is not the primary concern here.
• Right to choose: Relates to the freedom to select from different products, which again is not relevant in this scenario.
• Right to safety: Concerns the protection of consumers from products that could endanger their health or lives. This is crucial when a product like a geyser, which involves potential risks, malfunctions and causes harm.
• Right to be heard: Involves the ability to voice complaints and concerns about products and services, but does not prevent the initial incident.

Given the details, the Right to safety is violated in Ms. Y's case as the geyser malfunctioned and posed a danger upon use. This right ensures consumers do not suffer harm from hazardous products and emphasizes the importance of manufacturers providing safe and securely tested items.

Answer 2

The Right to safety ensures that consumers are protected against the purchase of goods or services that may be harmful to their health or safety. In this case, the geyser bursting when switched on violates this right, as it poses a safety hazard.

The correct answer to the question in the image is (C): Right to safety.