Question

Write short notes on:
(i) Internal Business Communication
(ii) Non- Verbal Communication

Hint:

Give meaning, purpose and a way of working for each note.

Answer 1

Step 1: Plan the notes:
Short notes need a clear meaning of the term, its purpose and one or two examples. We write about 40 to 50 words for each note.

Step 2: Note (i): Internal business communication:
It is the exchange of information within an organisation, among managers, employees and different departments.
It helps in coordinating activities, giving instructions, sharing ideas and keeping the organisation running smoothly.
It may flow upward, downward or horizontally, through meetings, e-mails, notices, reports and so on.

Step 3: Note (ii): Non-verbal communication:
It is the sending of messages without spoken or written words.
It uses facial expressions, gestures, body language, eye contact, posture and tone of voice.
It supports or strengthens verbal messages and often shows feelings and attitudes better than words.

Final Answer:
Internal communication is the exchange of information within the organisation. Non-verbal communication passes messages without words. \[ \boxed{\text{(i) Within the organisation; (ii) Without spoken or written words}} \]