Question:
Name and explain the means of communication in which a computer-based system of receiving and responding to incoming telephone calls is used.
Name and explain the means of communication in which a computer-based system of receiving and responding to incoming telephone calls is used.
Updated On: Jan 13, 2026
Show Solution
Verified By Collegedunia
Solution and Explanation
The means of communication is called a Call Center. It uses a computer-based system to handle customer inquiries, complaints, and support services efficiently.
Features include:
1. Automated Response: Calls are directed to the appropriate department using automated menus.
2. Customer Interaction: Customer queries are addressed by trained representatives.
3. Data Handling: Call centers maintain customer records and provide personalized service.
Example: A telecom company uses a call center to address issues like bill payments or technical support.
Was this answer helpful?
0
0
Top CBSE X Elements of Business Questions
- Sudha Publishing House was a Private Limited Company. The publishing business was growing by leaps and bounds. The demand was huge. It required huge investment to set up its branches and printing base all over the country. The board members were thinking to offer shares to the public to meet investment requirements.
On the basis of above case, answer the following questions - Sales promotion is important from the point of view of manufacturers because it...
- The Board of Directors of a joint stock company is elected by...
- Seema and Daya are two sisters who sell their domestic T.V. set at a profit. This is a/an...
- Earthquake comes under which type of risk?
View More Questions
Top CBSE X Communication in Business Questions
- Example of oral communication is
- Communication is sharing of information between two or more persons, with continuous ______.
- If there is no regularity in dealings, an activity cannot be called business. Do you agree? Give reason in support of your answer.
- Rahul is a Project Manager. He often uses his office phone to give instructions to his employees because “Telephone is a very popular form of oral communication.” Do you agree? Give reasons.
Top CBSE X Questions
- Read the following source carefully and answer the questions that follow:
Print Comes to India
From 1780, James Augustus Hickey began to edit the Bengal Gazette, a weekly maga zine that described itself as ‘a commercial paper open to all, but influenced by none’. So it was private English enterprise, proud of its independence from colonial influence, that began English printing in India. Hickey published a lot of advertisements, including those that related to the import and sale of slaves. But he also published a lot of gossip about the Company’s senior officials in India. Enraged by this, Governor-General War ren Hastings persecuted Hickey, and encouraged the publication of officially sanctioned newspapers that could counter the flow of information that damaged the image of the colonial government. By the close of the eighteenth century, a number of newspapers and journals appeared in print. There were Indians, too, who began to publish Indian news papers. The first to appear was the weekly Bengal Gazette, brought out by Gangadhar Bhattacharya, who was close to Raja Rammohan Roy. - Read the following source carefully and answer the questions that follow:
Loans from Cooperatives
Besides banks, the other major source of cheap credit in rural areas are the cooperative societies (or cooperatives). Members of a cooperative pool their resources for coopera tion in certain areas. There are several types of cooperatives possible such as farmers cooperatives, weavers cooperatives, industrial workers cooperatives, etc. Krishak Coop erative functions in a village not very far away from Sonpur. It has 2300 farmers as members. It accepts deposits from its members. With these deposits as collateral, the Cooperative has obtained a large loan from the bank. These funds are used to provide loans to members. Once these loans are repaid, another round of lending can take place. Krishak Cooperative provides loans for the purchase of agricultural implements, loans for cultivation and agricultural trade, fishery loans, loans for construction of houses and for a variety of other expenses. - More than three million carbon compounds have been discovered in the field of chemistry. The diversity of these compounds is due to the capacity of carbon atoms for bonding with one another as well as with other atoms. Most of the carbon compounds are poor conductors of electricity and have low melting and boiling points.
- Human digestive system is a tube running from mouth to anus. Its main function is to breakdown complex molecules present in the food which cannot be absorbed as such into smaller molecules. These molecules are absorbed across the walls of the tube and the absorbed food reaches each and every cell of the body where it is utilised for obtaining energy.
- A student has three convex lenses A, B, and C of different focal lengths. He wants to observe the images formed by these lenses on a screen by placing a candle flame at different distances as given in the following table:
Case No. Lens Focal Length Object Distance 1 \(A\) 50 cm 25 cm 2 B 20 cm 60 cm 3 C 15 cm 30 cm
View More Questions