Question:
Which service-related issue was highlighted in consumer complaints?
Which service-related issue was highlighted in consumer complaints?
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Good after-sales service is essential for customer retention and satisfaction.
Updated On: Jan 6, 2026
- Lack of charging stations
- Inadequate after-sales service
- Delayed software updates
- Poor marketing strategies
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The Correct Option is B
Solution and Explanation
Step 1: Identifying the service-related issue.
The case specifically mentions that inadequate after-sales service was a major concern for customers. This involved unresponsive service centres and delays in addressing complaints.
Step 2: Conclusion.
The correct answer is (B), as it matches the issue mentioned in the case.
The case specifically mentions that inadequate after-sales service was a major concern for customers. This involved unresponsive service centres and delays in addressing complaints.
Step 2: Conclusion.
The correct answer is (B), as it matches the issue mentioned in the case.
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