Step 1: The heavy-chain gene of an immunoglobulin can produce either a membrane-bound form (with a hydrophobic transmembrane anchor) or a secreted form (without the anchor).
Step 2: The choice between these two forms is set at the level of the primary RNA transcript by differential (alternative) RNA splicing and choice of polyadenylation site of the same heavy-chain gene.
Step 3: If the transcript retains the exons encoding the hydrophobic C-terminal transmembrane segment, the antibody stays anchored as a B-cell receptor; if those exons are spliced out and an earlier poly-A site is used, a soluble secreted antibody is made.
Step 4: Class switching (option B) changes the isotype (IgM to IgG, etc.), not the membrane-versus-secreted decision. Carbohydrate content and surface charge do not govern this choice.
Conclusion: The deciding factor is differential RNA splicing, option C, matching the printed key.