Question

What etiquettes must hotel staff observe when answering a phone call?

Hint:

Phone etiquettes = Prompt answering, polite greeting, active listening, and clear communication.

Answer 1

Hotel staff must observe the following etiquettes while answering phone calls:
1. Answer promptly: Pick up the call within 2-3 rings.
2. Greet politely: Use professional greetings like ”Good morning, this is XYZ Hotel. How may I assist you?”
3. Listen actively: Pay attention to the caller’s request without interruptions.
4. Speak clearly: Use a calm tone with clear pronunciation.
5. Offer solutions: Respond courteously and provide accurate information.