Question

The best way to resolve customer complaint?

• A. To resolve complaint according to company’s rules and policies
• B. Don’t listen to complaints
• C. To blame customer for their own mistake
• D. Don’t take interest

Hint:

Always follow company policies and guidelines when resolving complaints to ensure consistency and fairness.

Answer 1

The Correct Option is A

The best way to resolve customer complaints is by following the company's established rules and policies. This ensures fairness, consistency, and customer satisfaction. Step 1: Analyzing each option.

• (A) To resolve complaint according to company’s rules and policies: Correct. Resolving complaints according to policies ensures consistency and fairness.
• (B) Don’t listen to complaints: Incorrect. Ignoring complaints will worsen customer relations.
• (C) To blame customer for their own mistake: Incorrect. Blaming customers can create conflict and damage the relationship.
• (D) Don’t take interest: Incorrect. Taking no interest in complaints shows a lack of concern for customer satisfaction.

Step 2: Conclusion.
The correct approach is to resolve the complaint according to the company’s rules and policies to ensure fairness and customer satisfaction. Final Answer:} To resolve complaint according to company’s rules and policies.