Question

Introducing new technology in workplaces often fails not because it is inefficient but because it disrupts informal social norms that shape cooperation and workflow. Workers resist changes that alter these unwritten norms even when the technology itself may be superior. 

Which of the following can be inferred from the passage? 

1. Employees resist all types of new technology.
2. Social norms strongly influence technological adoption.
3. Inefficient tools are preferred for emotional reasons.
4. Most technology decreases cooperation.

Hint:

When dealing with inference questions, select the option that must be true based on the passage, not something that is merely possible or generally true.

Answer 1

Step 1: Identify the central idea of the passage. The passage states that new technology often fails because workers resist disruptions to informal social norms.

Step 2: Evaluate the options. Only option (B) is logically supported by the information given.