Nishi had gone to a grocery store to make routine purchases. On reaching home, as she took out Binx tomato chips packet from the bag to give it to her son, she felt that it was underweight. She checked its weight on the kitchen weighing scale and found that it weighed 60 grams whereas the label on the chips packet mentioned the weight of the packet as 100 grams. She approached the manufacturer and complained about it. The manufacturer offered her a gift hamper and requested her not to disclose this to anyone. Nishi refused to accept the gift hamper and took the issue to a redressal agency.
State two responsibilities discharged by Nishi, as a consumer, in the above case.
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Solution and Explanation
1. Responsibility to be aware: Nishi carefully checked the weight of the product and realized the discrepancy between the labelled weight and actual content. She was aware of her rights as a consumer.
2. Responsibility to seek redressal: Instead of accepting the gift hamper, Nishi chose to take appropriate action by approaching a consumer redressal agency, thereby fulfilling her responsibility to seek justice.
State any two reliefs which can be granted to Nishi, if the consumer court is satisfied with the genuineness of the complaint.
Solution and Explanation
1. Replacement of Product: The consumer court may direct the manufacturer to replace the underweight product with a correct one.
2. Compensation for Loss or Injury: If any inconvenience or loss has occurred due to the defective product, Nishi may be awarded suitable compensation by the court.
Top Questions on Planning
- Identify the steps of planning followed by Maria in the above case.
- Given below is a poster put up in a library. Identify the type of plan depicted by it.
- State whether the following are True or False:
(a) {As a function of management, Planning increases the cost significantly as it involves research, analysis, and utilisation of manpower.
(b) {Critical point control narrows down focus and intervention to key result areas.
- A good plan should be:
- Define Planning.
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OR
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