Question:
While handling a very angry guest in a hotel where you are working, you will :
While handling a very angry guest in a hotel where you are working, you will :
Show Hint
When facing an angry customer, always stay calm and seek assistance from senior or more experienced staff when necessary. Effective problem-solving often requires teamwork.
Updated On: Apr 22, 2025
- Just ignore that guest as presently you are not working as a team leader.
- Raise your voice little loud to control the situation.
- Ask that guest to meet with your team leader and refuse to talk to him.
- Consult your team leader and try to resolve the issue at earliest.
Show Solution
Verified By Collegedunia
The Correct Option is D
Solution and Explanation
In handling such a situation, the most professional and effective approach would be to consult your team leader. This allows for the guest to be addressed promptly and ensures that a more experienced individual resolves the issue efficiently. It also reduces any potential escalation of the problem.
Was this answer helpful?
0
0
Top NCHMCT JEE Aptitude for Service Sector Questions
- You find a person entering your restaurant in a wheelchair, you will:
- As a manager, you notice there has been repeated customer complaints against the smell of the carpet in a particular room, you will:
- Discipline, hard work, and dedication are the essential requirements to be a successful hotel operator. Upon getting this information, you would:
- As a teacher, you have been asked to select a team for Annual Day Celebration. You would select students:
- You are working in a hotel, a fire breaks out. You would:
View More Questions
Top NCHMCT JEE Event Management Questions
- As a teacher, you have been asked to select a team for Annual Day Celebration. You would select students:
- A Fresher’s welcome party is to be organized in your Institute. As a student, you will :
- Your friend has not invited you to her birthday party. You will :
- To be an ideal manager, you should :
- A Food Festival is to be organized at your college by a group of students. You:
View More Questions
Top NCHMCT JEE Questions
- You find a person entering your restaurant in a wheelchair, you will:
- As a manager, you notice there has been repeated customer complaints against the smell of the carpet in a particular room, you will:
- Discipline, hard work, and dedication are the essential requirements to be a successful hotel operator. Upon getting this information, you would:
- As a teacher, you have been asked to select a team for Annual Day Celebration. You would select students:
- You are working in a hotel, a fire breaks out. You would:
View More Questions