Question:
While dealing with a customer who is very upset about some services provided by your hotel, which of the following you need most?
While dealing with a customer who is very upset about some services provided by your hotel, which of the following you need most?
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In customer service, a calm and polite approach is the key to resolving complaints and building goodwill.
Updated On: May 24, 2025
- Cleverness
- Politeness
- Logic
- Patience
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The Correct Option is B
Solution and Explanation
Politeness helps defuse tension and fosters a respectful conversation. It is essential in hospitality to retain customer trust and de-escalate difficult situations.
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