Question:
What is the most appropriate way to communicate with a customer?
What is the most appropriate way to communicate with a customer?
Show Hint
A smile and polite tone can resolve most customer complaints before they escalate.
Updated On: Apr 21, 2026
- By being rude
- By being polite
- By being aggressive
- By being phlegmatic
Show Solution
Verified By Collegedunia
The Correct Option is B
Solution and Explanation
Step 1: Understanding the Concept:
Customer service requires professional and courteous communication.
Step 2: Detailed Explanation:
Polite communication builds trust and rapport with customers. Rudeness damages company reputation. Aggression creates conflict. A phlegmatic attitude appears uncaring. Politeness ensures positive customer experience.
Step 3: Final Answer:
Always communicate with customers politely.
Customer service requires professional and courteous communication.
Step 2: Detailed Explanation:
Polite communication builds trust and rapport with customers. Rudeness damages company reputation. Aggression creates conflict. A phlegmatic attitude appears uncaring. Politeness ensures positive customer experience.
Step 3: Final Answer:
Always communicate with customers politely.
Was this answer helpful?
0
0
Top NCHMCT JEE Aptitude for Service Sector Questions
- You find a person entering your restaurant in a wheelchair, you will:
- As a manager, you notice there has been repeated customer complaints against the smell of the carpet in a particular room, you will:
- Discipline, hard work, and dedication are the essential requirements to be a successful hotel operator. Upon getting this information, you would:
- As a teacher, you have been asked to select a team for Annual Day Celebration. You would select students:
- You are working in a hotel, a fire breaks out. You would:
View More Questions
Top NCHMCT JEE Customer Service Skills Questions
- You find a person entering your restaurant in a wheelchair, you will:
- You have received a demanding customer in your hotel, you will:
- After receiving negative feedback about your hotel, as a Manager, you would:
- A delivery boy takes more than usual time to deliver your food, you will:
- While handling a very angry guest in a hotel where you are working, you will:
View More Questions
Top NCHMCT JEE Questions
- You find a person entering your restaurant in a wheelchair, you will:
- As a manager, you notice there has been repeated customer complaints against the smell of the carpet in a particular room, you will:
- Discipline, hard work, and dedication are the essential requirements to be a successful hotel operator. Upon getting this information, you would:
- As a teacher, you have been asked to select a team for Annual Day Celebration. You would select students:
- You are working in a hotel, a fire breaks out. You would:
View More Questions