Question:

The 'scalar chain' in management refers to

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Henri Fayol's Scalar Chain: Top Management \[ \downarrow \] Middle Management \[ \downarrow \] Lower Management
  • Chain of customers
  • Line of authority from top to bottom
  • Line of responsibility from top to bottom
  • Distribution channel in marketing
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The Correct Option is B

Solution and Explanation

Concept: The concept of Scalar Chain was introduced by Henri Fayol as one of his principles of management.

Step 1:
Understand Scalar Chain.
Scalar Chain means the formal chain of command running from the highest authority to the lowest authority in an organization.

Step 2:
Interpret its significance.
It establishes:
• Clear communication channels
• Proper reporting relationships
• Defined authority structure Therefore, \[ \boxed{\text{Scalar Chain = Line of authority from top to bottom}} \] \[ \boxed{\text{Option (B)}} \]
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