Question:
Artificial intelligence (AI) is transforming customer service by providing instant responses and personalized experiencesAI-powered chatbots and virtual assistants can handle numerous customer inquiries simultaneously, improving efficiencyNevertheless, the lack of human empathy and understanding remains a limitation.
What is one limitation of AI in customer service mentioned in the passage?
Artificial intelligence (AI) is transforming customer service by providing instant responses and personalized experiencesAI-powered chatbots and virtual assistants can handle numerous customer inquiries simultaneously, improving efficiencyNevertheless, the lack of human empathy and understanding remains a limitation.
What is one limitation of AI in customer service mentioned in the passage?
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Focus on contrasting benefits and limitations in the passage to pinpoint the correct answer
Updated On: Oct 6, 2025
- Limited efficiency
- Lack of human empathy
- High operational costs
- Inability to personalize experiences
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The Correct Option is B
Solution and Explanation
The passage describes both the strengths and limitations of AI in customer service
Strengths Instant responses, personalized experiences, and handling multiple inquiries efficiently
Limitation Explicitly states “lack of human empathy and understanding”
Among the answer choices, (B) correctly identifies this limitation
(A), (C), and (D) are either contradicted by the passage or not mentioned
Strengths Instant responses, personalized experiences, and handling multiple inquiries efficiently
Limitation Explicitly states “lack of human empathy and understanding”
Among the answer choices, (B) correctly identifies this limitation
(A), (C), and (D) are either contradicted by the passage or not mentioned
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