This is a direct question about a specific provision of the Right to Information (RTI) Act, 2005.
Section 7 of the Act deals with the procedure for the "Disposal of request.
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Section 8 of the Act deals with the substantive "Exemption from disclosure of information.
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The question is about the \textit{form} in which information is provided, which is a procedural matter.
Section 7(9) of the RTI Act contains the exact language used in the question.
It states that information should be given in the requested format unless doing so would be disproportionately resource-intensive or would harm the record itself.
In such cases, the Public Information Officer (PIO) can provide the information in a different, more feasible format.