Question:
A guest at your hotel is complaining his/her allocated room is too noisy due to the construction outside. What should you do?
A guest at your hotel is complaining his/her allocated room is too noisy due to the construction outside. What should you do?
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Always offer concrete solutions to guest complaints rather than excuses or temporary fixes.
Updated On: Apr 21, 2026
- Apologize and offer to move him/her a quieter room
- Tell him/her to deal with it because construction is necessary
- Ignore the complaint and hope he/she stops mentioning it
- Offer him/her earplugs and continue with your work
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The Correct Option is A
Solution and Explanation
Step 1: Understanding the Concept:
Guest satisfaction requires addressing complaints with practical solutions.
Step 2: Detailed Explanation:
Offering a room change demonstrates commitment to guest comfort. Dismissing complaints damages hotel reputation. Earplugs are a minimal solution, not a complete fix. Apologizing and taking action shows professionalism.
Step 3: Final Answer:
Apologize and offer a quieter room.
Guest satisfaction requires addressing complaints with practical solutions.
Step 2: Detailed Explanation:
Offering a room change demonstrates commitment to guest comfort. Dismissing complaints damages hotel reputation. Earplugs are a minimal solution, not a complete fix. Apologizing and taking action shows professionalism.
Step 3: Final Answer:
Apologize and offer a quieter room.
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