Active listening is a structured way of listening and responding to others.
The stages include the following:
1. Receiving: Paying full attention to the speaker without distractions.
2. Understanding: Interpreting the message correctly by focusing on the words, tone, and body language.
3. Remembering: Retaining key information for an appropriate response.
4. Evaluating: Analyzing what is heard and forming a logical judgment about it.
5. Responding: Giving feedback to the speaker through verbal and non-verbal signals, summarizing or asking questions.
These stages help build trust, reduce misunderstandings, and improve communication.